退款政策

Returns & Refunds

30-day issue-based returns
Contact Boo & Breeze within 30 days of delivery if your item is defective, damaged in transit, incorrect, or not as described. Change-of-mind returns and damage caused by misuse after delivery are not covered.

How to request a return
Please contact us through our contact page and include your order number, the affected item, and a description of the issue:
https://z2k1wm-1w.myshopify.com/en/pages/contact

We may request photographs to help resolve the issue. Please wait for return approval and instructions before sending anything back.

Return shipping
For approved issue-based returns, we provide a prepaid return label and return instructions. We pay the return shipping cost.

Refunds
After receiving and inspecting the returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method. Your payment provider determines when the funds appear in your account.

This policy does not limit your rights under applicable consumer protection laws.