BOO & BREEZE · GOOD TO KNOW

Returns & refunds

If something is wrong with your order, we’re here to help.

Our 30-day return window

Contact us within 30 days of delivery for a product defect, shipping damage, an incorrect item, or an item that does not match its description. This policy does not cover change-of-mind returns or damage caused after delivery by misuse.

How to request a return

Use our contact form and include your order number, the affected item, and a description of the issue. We may request photographs to help resolve it. Please wait for return approval before sending anything back.

We pay approved return shipping

Once approved, we provide a prepaid return label and return instructions. You do not pay shipping for an approved issue-based return.

Refunds

After receiving and inspecting the returned item, we notify you of the outcome. Approved refunds are issued to your original payment method. Your payment provider determines when funds appear in your account. Applicable consumer rights are not limited by this policy.